Account Deletion and Your Data Rights

Effective date: 20 October 2026

How to delete your account

Send an email from the address registered on your account to aven@kartexa.com with the subject line exactly:

Delete my aven astro account

We use the registered email address to confirm that the request is yours. If you write from another address we may ask you to verify through your account. We will confirm receipt and complete the deletion within 30 days.

What happens

• Your name, email and login are removed or replaced with anonymous values, and you can no longer sign in.
• Your AI chat history, saved birth details, saved location, support tickets, notes, and two-step login are deleted.
• Your reviews are removed and upcoming sessions are cancelled.
• Astrologer profiles are unpublished and KYC documents and stored bank and PAN details are deleted, unless the law requires us to keep them.
• Payment, order, invoice and payout records are kept for the period required by tax, accounting and company law, in a form that no longer identifies you where possible, together with proof of the consents you gave.

Before you delete

• Unused paid access (AI chat time, credits, subscriptions) is lost and is not refunded, except as the Refund Policy provides.
• Astrologers with an unpaid balance should request a payout first. We will settle any verified balance owed before deleting your KYC data.
• Deletion cannot be undone.

Other rights

Account → Download my data gives you a copy of the main data we hold. You may ask us to correct data, withdraw consent, or make a complaint to aven@kartexa.com.

Version 2026-10-20